Delivery and Returns Policy

Ordered products are delivered only in Iași and within a radius of 20 km around the city, using the delivery method and timeframe chosen by you when placing the order.

DELIVERY METHODS AND TIMEFRAME

IN-STORE PICKUP

Pick up your online order at our pickup point located at 32A Bucium Road, Iași, Romania.

Collection point schedule: Monday to Friday 9:00 AM – 9:00 PM, Saturday 9:00 AM – 6:00 PM.

Payment can be made in cash or by card directly at the collection point or online in advance.

For in-store pickup option, the delivery cost is FREE.

COURIER DELIVERY

Deliveries are made both by our own couriers and by specialized courier companies (Cargus).
Deliveries are made only in Iași and within a radius of 20 km around the city, from Monday to Friday between 9:00 AM – 9:00 PM and Saturday between 9:00 AM – 6:00 PM.

STANDARD DELIVERY
Orders placed in our system before 2:00 PM will be delivered on the same day. Orders placed after 2:00 PM will be delivered on the next working day.
For orders up to 150 RON, delivery in Iași and within a radius of 20 km around the city costs 7 RON, regardless of the chosen payment method. (Prices include VAT.)

Orders over 150 RON benefit from FREE shipping.

EXPRESS DELIVERY
Products are delivered within a maximum of 2 hours from order confirmation, and the service fee is 15.00 RON regardless the quantity ordered.

RETURN AND REFUND POLICY

According to the provisions of Government Emergency Ordinance 34/2014, the user has the right to withdraw from the Contract and return the products within 14 calendar days from the date of receipt, without giving a reason and without bearing any costs other than the return costs.

To exercise your right of return, you must inform us by sending an email to contact@altgust.ro. We will do our best to amicably resolve any disputes or misunderstandings that may arise.

Attention! Failure to inform AltGUST within the specified deadline regarding your decision to withdraw (14 days from receipt of the product) may result in the loss of the right to withdraw, and we will consider that you have chosen not to exercise your right to return the product.

Returning the product you wish to return without previously communicating your decision to return it does not count as notification and may lead to the loss of your right to withdraw.

The returned product must contain the original packaging and must not show visible signs of use. The refund will be made within a maximum of 14 days after receiving the returned products or after receiving proof that the products have been sent. The customer will bear the return costs. The value of the product and shipping fees will be refunded.

We will refund using the same payment method used for the original transaction, except in cases where you have expressly requested a different refund method. In any case, no fees will be charged for this refund.

Customers who find that the products are damaged/broken upon receipt, that the package does not contain all the ordered products, or that they have received different products from those ordered, are requested to send an email to contact@altgust.ro, including the order number and details about the affected product(s), along with an attached photo. The affected products will either be replaced as soon as possible at our expense, the value of the affected products and shipping fees will be refunded, or we will offer you a coupon for the value of the affected products for your next order.

Customer satisfaction is our main priority.

In case of transport problems, delivery issues, or any other problems, please do not hesitate to CONTACT US.